DESCRIPTION
We are looking to recruit an experienced LEVEL 2 MANAGED SERVICES
ENGINEER to join our rapidly growing team.
As part of the ITM Tech team, you will work in house with the managed
services team and directly on-site providing technical services,
reporting directly to the Service Manager.
The primary purpose of the role is to provide technical support
services and advice to users across various sites, platforms and
technologies, including installation, configuration, maintenance and
support of these systems.
The successful candidate will be an experienced, enthusiastic and
detail orientated engineer, with the right combination of customer
facing skills, analytical and technical know-how.
KEY ACCOUNTABILITIES
* Good working knowledge of Networking (VLAN?s, Routing), Firewalls
(Sonicwall/Cisco knowledge an advantage).
* Microsoft **Apply on the website** Administration, experience of
SharePoint, Office **Apply on the website**, Azure EMS, Microsoft
Teams.
* Windows server installations and migrations, Hyper-V standalone
and cluster deployments.
* Manage users, access, policies, automations and configurations.
* Strong proactive customer service and ability to communicate
effectively with both technical and non-technical audiences.
* Ensure strict adherence to SLA when dealing with customer
tickets/calls? Installing, configuring and troubleshooting of
software and hardware.
* Assume full ownership and responsibility of all allocated support
tickets, ensure tickets are closed promptly and professionally .
ESSENTIAL SKILLSET & EXPERIENCE REQUIREMENTS
* Relevant Qualification and a minimum 3+ Years Industry Experience
in a similar role.
* Ability to prioritise and manage time effectively.
* Appropriate level of competence & industry standard
accreditations; MCP, MCSA, MCSE, CCNA, CCNP, etc.
STRONG TECHNICAL KNOWLEDGE OF THE FOLLOWING:
* Windows **Apply on the website**, MS Windows Server: **Apply on the
website**, **Apply on the website**, **Apply on the website**, **Apply
on the website**, MS exchange **Apply on the website** and above.
* Remote Desktop Server Implementations.
* Networking- Managed Switches, VLAN?s, Wireless Access Points,
Routers / Bridging.
* Security ? Firewalls (SonicWall, Fortinet, Cisco), Spam
Filtering, Web Filtering , Endpoint Protection, Security Best
Practices.
* Cloud ? Office **Apply on the website**, Microsoft **Apply on
the website**, Azure, Azure AD, AWS, Google Cloud.
* Backup setups such as ArcServe, Veeam, Symantec, CommVault, Azure
Backup.
A COMPETITIVE PACKAGE WILL BE AVAILABLE FOR THE RIGHT CANDIDATE.
Position: ?Level 2 Managed Services Engineer - Naas
DESCRIPTION
We are looking to recruit an experienced LEVEL 2 MANAGED SERVICES
ENGINEER to join our rapidly growing team.
As part of the ITM Tech team, you will work in house with the managed
services team and directly on-site providing technical services,
reporting directly to the Service Manager.
The primary purpose of the role is to provide technical support
services and advice to users across various sites, platforms and
technologies, including installation, configuration, maintenance and
support of these systems.
The successful candidate will be an experienced, enthusiastic and
detail orientated engineer, with the right combination of customer
facing skills, analytical and technical know-how.
KEY ACCOUNTABILITIES
* Good working knowledge of Networking (VLAN?s, Routing), Firewalls
(Sonicwall/Cisco knowledge an advantage).
* Microsoft **Apply on the website** Administration, experience of
SharePoint, Office **Apply on the website**, Azure EMS, Microsoft
Teams.
* Windows server installations and migrations, Hyper-V standalone
and cluster deployments.
* Manage users, access, policies, automations and configurations.
* Strong proactive customer service and ability to communicate
effectively with both technical and non-technical audiences.
* Ensure strict adherence to SLA when dealing with customer
tickets/calls? Installing, configuring and troubleshooting of
software and hardware.
* Assume full ownership and responsibility of all allocated support
tickets, ensure tickets are closed promptly and professionally .
ESSENTIAL SKILLSET & EXPERIENCE REQUIREMENTS
* Relevant Qualification and a minimum 3+ Years Industry Experience
in a similar role.
* Ability to prioritise and manage time effectively.
* Appropriate level of competence & industry standard
accreditations; MCP, MCSA, MCSE, CCNA, CCNP, etc.
STRONG TECHNICAL KNOWLEDGE OF THE FOLLOWING:
* Windows **Apply on the website**, MS Windows Server: **Apply on the
website**, **Apply on the website**, **Apply on the website**, **Apply
on the website**, MS exchange **Apply on the website** and above.
* Remote Desktop Server Implementations.
* Networking- Managed Switches, VLAN?s, Wireless Access Points,
Routers / Bridging.
* Security ? Firewalls (SonicWall, Fortinet, Cisco), Spam
Filtering, Web Filtering , Endpoint Protection, Security Best
Practices.
* Cloud ? Office **Apply on the website**, Microsoft **Apply on
the website**, Azure, Azure AD, AWS, Google Cloud.
* Backup setups such as ArcServe, Veeam, Symantec, CommVault, Azure
Backup.
A COMPETITIVE PACKAGE WILL BE AVAILABLE FOR THE RIGHT CANDIDATE.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
